Three ways to get help, one plainspoken price list.
Every new client starts with a Digital Wellness Visit. Members save on every visit and get virtual support and Digital Check-Ups built in. No surprise fees — ever.
Digital Wellness Visit
Your starting point with GranPal. We sit down together, learn what you use, what feels frustrating, and what you’d like to make easier — then work through your priorities one by one, whether that’s devices, accounts, photos, or anything else piling up.
Request this visitDevice Transition Visit
For moving to a new phone, tablet, or computer, and other significant transitions — setup, migration, sign-in, preferences, and getting comfortable with what’s new.
Request this visitDigital Check-Up
A shorter follow-up visit for existing members with a smaller list of questions or routine technology needs.
See membershipVirtual support — members only
Up to two 15-minute virtual sessions per month, exclusively for Member Care Plan members — a quick screen-share call for smaller questions.
Examples of things we help with
If modern life has moved it online, chances are we can help. Appointments, healthcare portals, forms, shopping, bills, passwords, photos, entertainment, phones, computers and all the little digital tasks in between.
Everyday Life Online
Forms, appointments, websites, shopping, bills and the everyday tasks that have moved online.
Healthcare & Government
Patient portals, Medicare, Social Security, ID.me and other important online services.
Staying Connected
Email, texting, FaceTime, photos and keeping in touch with family and friends.
Safety & Scams
Recognizing suspicious messages, protecting accounts and feeling safer online.
Home & Entertainment
TV, streaming, Wi-Fi, smart-home devices, printers and connected technology.
Phones & Computers
Getting comfortable with the devices you already own—or setting up something new.
Photos & Memories
Organizing, preserving, sharing and enjoying your digital photos.
Learning What’s New
Patient, plain-language help understanding AI, apps, new technology and whatever comes next.
GranPal’s full service menu
A helping hand for life in a digital world. From healthcare portals and online forms to passwords, photos, streaming, smartphones and the little digital frustrations that pile up, GranPal gives you a patient, trusted person to sit beside you and work through it together. Tap a category below to see the kinds of things we help with.
A few notes on how visits work
You stay in control
We ask before any purchase, subscription, deletion, reset, extra billable time, or significant account change.
Your passwords are yours
When practical, you enter your own passwords and verification codes — we’re there to guide, not to take over.
Family can be included
If you’d like, we can loop in a family member on updates and next steps — only with your OK.
Not sure which visit is right?
Every new client starts with a Digital Wellness Visit — tell us what’s going on and we’ll take it from there.